Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Solution Guarantee

  • Each ticket that you submit to the customer help and support Dept will be responded to in about one hour. All standard queries shall be taken care of straight away. Nonetheless, if the help request you have posted needs the aid of a skilled admin technician, we are going to send the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Expert Customer Help Service

  • Our technical support team will be on shift for you round the clock to to respond to all help inquiry tickets that you send. We offer technical help and support for all the software programs that are pre–installed on your server. These include our custom produced Online Control Panel, the chosen OS plus the server management panel (with regards to the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • An extensive and routinely updated collection of articles is integrated into our custom–built Online Control Panel. It offers you quick tips on how to conduct all of the common web site managing tasks. The Help zone offers you in–depth how to article tutorials and step by step video courses. You can gain access to the Help zone by pressing the Help or Video buttons in the upper right corner of each Control Panel section.