Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You’ll find nearly all the answers to your questions in the intuitive Help Center section incorporated into your Online Control Panel. It includes a huge knowledgebase with commonly asked questions and exhaustive instructional articles prepared by our qualified technical support team.

  • Top quality support service
  • How–To Videos

  • For those of you who would rather find out how to remedy a commonly encountered problem by watching an instructional video, we’ve added a collection of video tutorials to our Online Control Panel. All the educational video clips are very short and simple to comprehend. They offer visual demonstrations of different site management activities.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a round–the–clock customer support service and a 60–minute ticket response guarantee. Our practiced techs will be available day and night to reply to your questions and to deal with any problem that you could come across. Just open a customer support ticket from the Help Center section and we’ll respond back to you momentarily.