Customer Support Channels
A 1–Hour Response Time Guarantee
We provide a 60 min response guarantee for every ticket or email that you submit to the customer service staff. We will quickly answer all standard queries and forward the issue to our sysadmins if any additional assistance is needed. If you order the Managed Services package, we will complete any of the included server management tasks at a time that has been discussed with you earlier.
A First–Class Support Service
Our technical support staff will be online for you round–the–clock if you need assistance with the Online Control Panel or with any of the applications that we install for your convenience on the dedicated web hosting server. Furthermore if you require assistance with all the regular administration tasks on your dedicated hosting server, you can have a glimpse at our Managed Services package, which includes backup space, Operating System updates every week, troubleshooting and software installation procedures, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Section
We have equipped our Online Control Panel with a circumstantial knowledgebase, which offers in–depth explanations of its features and functions. Plus, we have made detailed video tutorials that will further disclose to you how to carry out a given operation or troubleshoot a commonly experienced issue. The instructional articles and the tutorial videos are easily reachable from each section of the Online Control Panel through the Help and Videos buttons located in the upper right corner.