A 99.9% Server Uptime
Our shared hosting system is based on a dependable, enterprise–level hardware architecture and a significantly customized variation of Linux. So, irrespective of what your website is, or how many website visitors you’ve got, or even in case there is a DoS attack, our hosting servers will remain up and your web sites will stay online.
All our shared plans packages offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on first–class hardware elements fabricated by Juniper. Moreover, on each single router, we’ve put a firewall with an advanced set of rules as a way to sift out all suspicious requests.
Hence, in all our datacenters – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re unhappy with our web hosting services, or if you find them insufficient, or if you decide that you want a VPS plans rather than a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain complete control over your domain names even if you delete your web hosting account with us.
24/7 Technical Support
We have conscientiously selected each member of our 24x7 support team to ensure that we can provide the very best customer support that you can get. Each of our tech support engineers has lots of years of experience working with web hosting accounts behind his back, therefore they know what they are doing. Plus, they are available 24–7 – you’ll be able to get in touch with them whenever you want and they will reply ASAP.
Their average support ticket response time is less than twenty minutes, whilst with many other web hosting firms you need to wait for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your questions will be responded to in under sixty minutes.