24/7 Customer Support in Shared Hosting
All our shared plans feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our solutions well before you make a purchase or you are a current customer and you have a question or a difficulty, you're able to contact us at any time, which includes holidays and weekends. We have many channels to contact us - several phone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical matters or any issues which require more time to research and handle. Unlike various other web hosting providers, our trouble tickets come with a warranted max reply time of only one hour, which means that no matter what your problem is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you're able to benefit from our 24/7 tech support services even on official holidays. Your web sites will be available all of the time and so will we. With various connection options, you're able to pick the best way to contact us and learn more about our services if you do not have an account yet, or ask for support if you are already among our customers. You are able to give us a call, start a chat with a live agent, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with a one-hour reply time warranty, even though it hardly ever takes more than 20 mins to receive assistance regardless of the complexity of the issue. Using our customer and tech support services, we'll be there for you when you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
When using our VPS plans, you won't need to wait for more than an hour in order to get help for any type of difficulty that you could encounter regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the tickets that you open through your billing Control Panel or e-mail messages which you send to our technical support crew. We also have local telephone numbers in several countries globally plus a live chat service where we can easily help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the different ways of communication, so no matter what your question or problem is, there's always someone to assist you quickly. When you need help with third-party software, that you cannot deploy or which gives you troubles, you will be able to take advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive timely support in general, let alone when you operate a whole server, that's why each and every dedicated server that we supply includes 24/7 support with one-hour response time guarantee whatever the matter. This service is cost-free for all issues with the server or the software that was installed from our administrators during the setup, therefore you're able to get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing area or you could send an email message, and the actual answer time for either of these rarely exceeds 30 minutes because we have admins available 24x7. In case you want general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you can use our live chat service and consult with an agent online. For third-party software support, we offer a Managed Services upgrade, that you will be able to include to your server plan from your billing Control Panel.